Data Protection & User Privacy

AIKYA Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Security StandardSSL Encrypted Transactions

Data UsageStrict Order Fulfillment

Cookies PolicySession & Functional Control

ComplianceIndian IT Act & DPDP

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

PART 1

Interpretation and Definitions

Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions for the purposes of this Privacy Policy:

1. Account:A unique account created for You to access our Service or parts of our Service.

2. Company:Refers to Aikya Ventures Private Limited (also "the Company", "AIKYA", "We", "Us" or "Our"), #923, 2nd floor, 12th Cross, 2nd Block, Addischetan Layout, BTM 4th Stage, Bengaluru, Karnataka 560076.

3. Cookies:Small files placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

4. Country:Refers to: Karnataka, India.

5. Device:Any device that can access the Service such as a computer, a cellphone or a digital tablet.

6. Personal Data:Any information that relates to an identified or identifiable individual.

7. Service:Refers to the Website and associated online shopping/refurbished device portals.

8. Service Provider:Any natural or legal person who processes data on behalf of the Company (logistics partners, payment gateways, diagnostic hubs).

9. Third-party Social Media:Any website or social network through which a User can log in or create an account (Google, Facebook, Twitter).

10. Usage Data:Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

11. Website:Refers to aikyaventures.com and app.aikyaventures.in, accessible from https://aikyaventures.com/

12. You:The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

PART 2

Collecting and Using Your Personal Data

Types of Data Collected:

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You:

Email address

First name and last name

Phone number

Address, State, Province, PIN / Postal code, City

Usage Data & Diagnostic Logs

Usage Data:

Usage Data is collected automatically when using the Service. It may include information such as Your Device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When accessing through a mobile device, We may collect your mobile device unique ID, operating system, mobile internet browser type, and diagnostic information.

Information from Third-Party Social Media Services:

The Company allows You to create an account and log in to use the Service through third-party services including Google, Facebook, and Twitter.

If You decide to register or grant access, We may collect Personal data associated with that account (name, email address, profile activities). You grant the Company permission to use, share, and store it in accordance with this Privacy Policy.

Tracking Technologies and Cookies:

We use Cookies and similar tracking technologies (beacons, tags, scripts) to track activity on Our Service and store certain information.

1. Necessary / Essential Cookies (Session):Essential to provide You with services available through the Website, authenticate users, and prevent fraudulent use of user accounts.

2. Cookies Policy / Notice Acceptance Cookies (Persistent):Identify if users have accepted the use of cookies on the Website.

3. Functionality Cookies (Persistent):Remember choices You make (login details, language preference, shopping cart state) to provide a tailored, seamless experience.

PART 3

Use and Sharing of Your Personal Data

The Company may use Personal Data for the following purposes:

1. To provide and maintain our Service: Including monitoring the usage of our Service.

2. To manage Your Account: To manage Your registration as a user of the Service.

3. For the performance of a contract: Development, compliance, and undertaking of the purchase contract for products, refurbished laptops, or services purchased through the Service.

4. To contact You: By email, telephone calls, SMS, or equivalent electronic communication (such as push notifications) regarding updates, order dispatches, or security alerts.

5. To provide news & special offers: Information about other goods, services, and events we offer similar to those already purchased unless You opted out.

6. To manage Your requests: To attend and manage customer support and RMA return requests.

7. For business transfers: Evaluating mergers, divestitures, restructurings, or asset sales.

8. For other analytical purposes: Data analysis, identifying usage trends, and evaluating promotional campaign effectiveness.

Situations Where We May Share Your Personal Information:

With Service Providers: To monitor and analyze service usage, fulfill delivery logistics, and contact you.
For Business Transfers: In connection with negotiations of any merger, financing, or sale of Company assets.
With Affiliates: In which case we require those affiliates to honor this Privacy Policy.
With Business Partners: To offer You certain products, services, or warranty promotions.
With Other Users: When interacting in public feedback areas.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

PART 4 & 5

Retention, Transfer & Disclosure

Retention of Your Personal Data:

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, statutory tax invoices and financial reporting), resolve disputes, and enforce our legal agreements.

Usage Data is retained for internal analysis purposes and security hardening.

Transfer of Your Personal Data:

Your information, including Personal Data, is processed at the Company's operating offices in Bengaluru and in places where service processing partners are located. The Company takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy with adequate controls in place.

Disclosure of Your Personal Data:

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred with prior notice.

Law Enforcement: Under certain circumstances, the Company may be required to disclose Personal Data if required to do so by law or valid public authority requests.

Other Legal Requirements: Good-faith belief that disclosure is necessary to: (1) Comply with a legal obligation, (2) Protect and defend rights or property of the Company, (3) Prevent or investigate wrongdoing in connection with the Service, (4) Protect the personal safety of Users or the public, (5) Protect against legal liability.

PART 6, 7 & 8

Security, Children's Privacy & Policy Changes

Security of Your Personal Data:

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy:

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us so we can remove that information from Our servers.

Links to Other Websites:

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy:

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact AIKYA Privacy Team

Aikya Ventures Private Limited Data Governance

If you have any questions or requests regarding this Privacy Policy or your personal data rights, you can contact us:

By Email

[email protected]

Dedicated Data Inquiries

By Phone

+91 99002 50085

Mon – Sat: 9:30 AM to 6:30 PM IST

Registered Office

#923, 2nd floor, 12th Cross, 2nd Block, Addischetan Layout, BTM 4th Stage, Bengaluru, Karnataka 560076

Visit our online contact desk for verified ticket submissions:

Contact Support Page